1. Ordering & Payments
Q: What payment methods do you accept?
A: We accept all major credit/debit cards (Visa, Mastercard, Amex, Discover), PayPal, Shop Pay, Apple Pay, and Google Pay.
Q: Can I cancel or modify my order after placing it?
A: Orders are processed quickly to ensure fast shipping. If you need to cancel or change your order, please contact us at info@seoriradiance.com within 12 hours of placing your order.
Q: Do you offer discounts or promo codes?
A: Yes! Sign up for our newsletter to receive exclusive discounts, promotions, and early access to new products.
2. Shipping & Delivery
Q: Do you offer free shipping?
A: Yes! Shipping is included in the product price, so there are no extra shipping fees at checkout.
Q: How long does shipping take?
A: Our estimated shipping times are: Standard Shipping (US): 5-7 business days; Expedited Shipping (US): 2-3 business days; International Shipping: 7-14 business days.
Q: How do I track my order?
A: Once your order ships, you will receive a tracking number via email. You can track your package using the link provided.
Q: What should I do if my package is delayed or lost?
A: If your tracking number shows a delay or your package is lost, please contact info@seoriradiance.com, and we will assist you in filing a claim with the carrier.
3. Returns & Refunds
Q: What is your return policy?
A: We offer a 14-day money-back guarantee. If you are not satisfied with your order, please contact us at info@seoriradiance.com with clear photos of the product. A return is not required, and we will issue a 100% refund.
Q: Do you offer replacements instead of refunds?
A: No, at this time, we only offer refunds and do not provide replacements.
Q: How long does it take to process my refund?
A: Refunds are processed within 3-5 business days after approval. Funds will be returned to your original payment method.
4. Products & Ingredients
Q: Are your products cruelty-free?
A: Yes! We are committed to cruelty-free beauty and do not test on animals.
Q: Are your products suitable for sensitive skin?
A: Yes! Our formulas are gentle and designed for all skin types, including sensitive skin. If you have concerns, we recommend patch-testing before full use.
Q: How should I store my beauty products?
A: Store in a cool, dry place away from direct sunlight to maintain product freshness.
5. Contact & Support
Q: How can I contact customer service?
A: You can reach us at info@seoriradiance.com. We respond to all inquiries within 24-48 hours during business days.
Q: Do you collaborate with influencers or offer wholesale?
A: Yes! If you're interested in collaborations or wholesale, please email us at info@seoriradiance.com with the subject line 'Collaboration Inquiry' or 'Wholesale Inquiry'.
